Michael Kraemer is widely considered the pioneer of the Freelance Management System (FMS) model as related to IT field service.
Kraemer founded his first company, Rollouts, Inc., in 1997, utilizing a variable cost contractor labor model to perform large scale deployments for OEMs like VeriFone, Fujitsu, and NCR.
Since Rollouts, Kraemer has founded and/or served as executive management for several companies in the same space, including iTechnicians.net, Technician Bureau, Field Solutions, and BlueRibbon Credentials.
Today, Kraemer mainly serves as a consultant to large OEMs and service companies attempting to improve their field service model, whether for quality or cost, or both.
If you would like to contact Kraemer, please send him an email directly.